Refund and Cancellation Policy

 

What CANNOT be Refunded

• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.

• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
• Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
Pricing Details

All prices are per person in U.S. dollars. Regular Rates vary for each tour (collectively “tour package”) itinerary based primarily on when you book. Once your deposit is received by Lifestyle Venture Tours (“we”, “our” or “us”), your tour package price is guaranteed for your party, except where price increases may result from increases in government taxes or fees. Guests added to your party after initial booking will be priced at the then-prevailing rate. All prices are subject to change without notice. A single supplement applies; please call us  for details. Room configurations are subject to availability; please see “Note on Accommodations” in the corresponding description of each tour package for rooming information. 

Eligibility

By booking your tour package, you represent and certify that you and all members of your traveling party: (i) have selected a tour that is appropriate to your abilities and interests; and (ii) are free from any physical condition or disability that would create a hazard for you, the Tour Guides or other Guests. Please consult your doctor. We have the right, but not the obligation, to deny participation to any Guest and to remove from any Tour, at the Guest’s sole expense, any Guest whose condition is such that he or she could create a hazard to himself or herself, the Tour Guides or other Guests or otherwise impacts the enjoyment of other Guests or disrupts the tour.

Processing Charge For Partial Refunds Day Tours

Cancellations that result in partial or full refunds will include a 3% processing charge.  All cancellations must be made directly with Lifestyle Venture Tours. If a tour is scheduled to depart within the next 6 days, we will not change a traveler’s departure date and will not offer a refund.

Day Tour Cancellation and Refund Policy
Day Tour Cancellation Made Within

6 days prior to departure: Non-Refundable
7-15 Days Prior to Departure Date:  50% of total purchase amount can be refunded
16-24 Days Prior to Departure Date: 75% of total purchase amount can be refunded
25 or more Days Prior to Departure Date: 100% of total purchase amount can be refunded

Itinerary Changes or Cancellation By Us

We will make every reasonable effort to operate the tours as advertised; however, we and tour operator reserve the right to curtail or modify the itinerary, or to substitute activities, hotels, meals or transportation as we deem necessary. Please also note that during certain holidays and peak periods some activities may be disrupted or unavailable.

None of these modifications or changes shall affect the tour package price or entitle you to any credit or refund. We and tour operator further reserve the right to reduce the number of Tour Guides, and to modify other services to accommodate a smaller group, if a minimum number of Guests is not reached. Similarly, the stated group maximum size may be marginally exceeded if necessary to accommodate a family. We and tour operator reserve the right to cancel a trip at any time prior to its commencement for any reason, including if there are too few Guests, or the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your tour prior to its commencement because there are too few Guests: we will issue a full refund of your tour package price. 

Cancellation Exception

If you have purchased a specially priced promotion OR exclusive event that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your tour if you cancel your booking. Please carefully review the “Special Notes” of your tour prior to booking. Please know that Lifestyle Venture Tours will always adhere to individual tour policies when applicable.

Name Changes

Reservations and tour components are non-transferable. We will make a reasonable effort to accommodate changes to Guest names prior to departure provided that at least one member of the originally-booked party travels; however, we reserve the right to pass on to you any third party costs (such as from airlines or Suppliers (as defined herein) we incur in so doing.

Multi-Day Tour Cancellation and Refund Policy

CANCELLATION FEES:

Unless stated otherwise in your Guest Confirmation, the following cancellation policy shall apply:

Days Prior to Adventure Commencement Date Fee Amount
120 days or more Deposit per Guest
119-90 days 50% of tour package price per Guest
89-46 days 75% of tour package price per Guest
45 days or less 100% of tour package price per Guest

The cancellation fees set forth above shall apply irrespective of resale by us.

Deposit Requirements For Multi-Day Tours

A deposit is required to confirm a reservation, unless the reservation is made on or after the final payment date (as defined below) for the vacation package, in which case full payment is required. The deposit amount will be equal to 50 percent (50%) of the vacation package price per Guest (the “Deposit”), not including any optional add-ons. For reservations made 120 calendar days or more prior to the adventure commencement date, the Deposit is refundable for 14 calendar days after original booking and thereafter becomes nonrefundable.

Unless stated otherwise in your Guest Confirmation, full payment shall be due 90 calendar days prior to the tour commencement date (the “final payment date”), unless the reservation is made after the final payment date, in which case full payment will be due.  Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of pending reservations and applicable fees will be assessed.

Photography

By participating in a Lifestyle Venture Tours itinerary, you consent to having your name, face, likeness, voice and/or appearance captured in any photographs and videotapes (or portions thereof) in any format, including, but not limited to, print, digital or film media now existing or hereafter developed, and you further acknowledge and agree that such photographs and videotapes (or portions thereof) may be shared with other participants on the tour. 

Service Providers

The services provided in connection with the itineraries, including, without limitation, transportation, hotel accommodations, restaurants, and other services are purchased from various independent suppliers who are not affiliated with us in any way (“Suppliers”). Although we and tour operator endeavor to choose high-quality Suppliers, neither we nor tour operator has the right to control their operations and therefore make these travel arrangements upon the express conditions that we, tour operator and our own agents, employees and affiliates shall not be liable for any delay, mishap, inconvenience, expense, irregularity, bodily injury, illness, emotional distress, death or damage or loss to property occasioned through the conduct or omission or default of any Supplier, each of which is subject to laws of the state or country where the service is provided. As a condition precedent to your participation in the tour package, we and some of our Suppliers require that you execute and return to us an assumption of the risks and release of liability form which you expressly agreed to during the booking process.

Special Assistance/Special Requests

Certain itineraries may include activities that present challenges to or are not suitable for Guests with special needs. We strongly recommend that Guests requiring assistance be accompanied by a companion who is capable of, and totally responsible for, providing assistance. Neither we nor our Suppliers may physically lift or assist Guests onto transportation vehicles or otherwise. Please contact us to discuss your specific needs.

We will make a reasonable effort to accommodate special requests, such as  adjacent or connecting rooms, bed size and dietary needs; however, we cannot guarantee that these requests will be accommodated.

How to Cancel a Reservation
We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.
Cancellation must be made by filling out  the Lifestyle Venture Tours Cancellation Request Form online. Please explain why you are requesting a cancellation. Please utilize request cancellation by filling out the form below.

REQUEST A CANCELLATION

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